Information we collect
Account details such as your name, phone number, and email; trip and delivery details, including pickup and drop-off locations; payment details handled by our payment partners; and device and usage data.
Privacy
Privacy notice
This notice explains the personal data we collect, why we use it, how we protect and share it, how long we retain it, and the choices and rights available to you.
Last updated:
How we use it
To match riders with drivers, calculate fares, process payments, provide support, keep our community safe, prevent fraud, and improve RIDE.
How we share it
We share only what’s needed: trip details between riders and drivers, data with service providers that help us operate, and information when the law requires it. We do not sell your personal information.
Your choices
Review and update your account in the app, manage location and notification permissions on your device, and contact us to request deletion of your account.
Security and retention
We protect data with encryption in transit and strict access controls, and we keep it only as long as needed for these purposes or as required by law.